Hellim

You may return a product within 14 days of receiving it, without giving a reason. Tell the shop (from your order or by email/phone) and send the product back within 14 days of your notice, unused and, if possible, in its original packaging.

The cost of returning is borne by the consumer unless the shop states otherwise. The refund is made by the original payment method within 14 days of your notice (the shop may wait until it receives the product).

You are liable for any loss in value from handling beyond what is needed to establish the nature and functioning of the goods.

A size, colour or equivalent product can be exchanged within 14 days of receipt if the product is unused and in its original packaging. If the price differs, the difference is settled. Your right of withdrawal is not affected. For a faulty product, exchange or repair is free of charge under the legal guarantee.

You can cancel an order from your account as long as the shop has not accepted it. After acceptance, contact the shop; for goods not yet sent and not made to order you may also withdraw (see Returns).

For service appointments: cancel from “My appointments” as early as possible so the time can be offered to someone else.

If the shop cancels the order (e.g. the product ran out) you are informed and refunded.